Be truthful
- Represent your identity, organisation, qualifications and authority accurately.
- Do not manufacture enrolments, reviews, credentials, evidence or course outcomes.
- Distinguish personal experience from factual claims and correct material mistakes promptly.
Respect people and privacy
- Do not harass, threaten, shame or discriminate against others.
- Do not publish another person’s private contact, identity, learning, financial or health information without lawful authority.
- Keep learner information inside approved institute workflows and use it only for legitimate educational purposes.
Protect learning integrity
- Do not share assessment answers, impersonate a learner or submit work that is not your own where originality is required.
- Do not copy, redistribute or sell course materials without permission.
- Educators must disclose material use of generated or third-party content where accuracy, ownership or learner trust may be affected.
Keep content safe and lawful
- Do not upload malware, illegal content, child sexual abuse material, exploitative sexual content, or content that facilitates violence or serious wrongdoing.
- Do not infringe intellectual-property rights or use deceptive links and downloads.
- Do not use Hapus to spam, phish, manipulate rankings or conduct unauthorised commercial solicitation.
Reviews must reflect genuine experience
Eligible reviews should discuss the specific course constructively. Hapus may restrict reviews containing private information, conflicts of interest, incentives not disclosed, irrelevant attacks, manipulation or prohibited content. Critical reviews are not removed merely because they are negative.
Reporting and enforcement
Use Hapus Support to report a safety, fraud, privacy or policy concern. Hapus may preserve evidence, restrict specific content or capabilities, suspend access, refer a matter to the appropriate authority, or apply another proportionate action. High-impact decisions should be attributable, reviewed under the applicable policy and eligible for an appeal where one is offered.
Emergency situations
If someone faces immediate danger, contact local emergency services first. Hapus support is not an emergency-response service.